Support

We are here to help in English, Türkçe and 中文.

• Email: support@yuanly.app — we usually reply within one business day (Turkey time).
• In the app: the AI Concierge answers questions about experiences, times and prices at any hour.

Frequently asked questions

How do I book? Open an experience, choose a date and time, and send a booking request. The operator confirms it, and you see the status in Trips.

How do I pay? In the current version you pay on site, directly to the operator.

How do I cancel? Open the booking in Trips and cancel it. The operator's cancellation rules are shown on the experience page.

What if the weather is bad? For safety, the operator may move or cancel weather-dependent activities. You will be notified in the app.

How do I change the language? Go to Me → Language. The app supports Türkçe, English and 中文.

How do I delete my account? Go to Me → Delete account. Your profile and personal data are erased and open bookings are cancelled.

I am an operator or pilot. How do I join? Write to support@yuanly.app. Operator and pilot accounts are opened with a personal invitation link.